Help centre
How do I report damage that is only noticed later?
Please report any damage as soon as possible by phone or email, ideally with a brief description of what happened and clear photos. The sooner we are informed, the easier it is to process your claim.
What should I do in case of a breakdown?
Secure the vehicle and contact SEVEN7 immediately. If possible, do not use a repair shop without consulting us first, so that we can coordinate the process and ensure that insurance and warranty conditions are met.
Do I have to call the police even for minor fender benders?
Yes, as a rule, the police must be notified of every accident, especially if third parties are involved. Failure to report an accident can jeopardize insurance coverage and liability reduction.
What should I do in case of an accident?
First, secure the accident scene and administer first aid if necessary. Then inform the police and SEVEN7. Exchange information with all parties involved, take photos if possible, and do not admit fault.
Are there any special conditions or costs for trips abroad?
Depending on the country, additional costs, special insurance regulations, or restrictions may apply. We will inform you of these before the rental period begins and document them in the rental agreement.
Which countries can I usually travel to?
Trips to certain neighboring countries (e.g., Austria, Switzerland, etc.) are often possible, but must always be explicitly approved in advance. You can find out which countries are permitted directly at the station or when booking.
Am I allowed to drive the rental car abroad?
Driving abroad is only permitted with prior approval from SEVEN7. Please inform us of your planned destinations before the start of your rental so that we can check insurance coverage and terms and conditions.
Is smoking allowed in the vehicle, or are pets allowed to ride along?
Please observe the applicable regulations regarding smoking and the transport of pets. Additional cleaning or preparation charges may apply in cases of excessive soiling or odor.
Am I allowed to use the vehicle for any type of trip?
No. Specifically prohibited are motorsport activities, driver training, the transport of hazardous materials, and certain commercial uses without the express consent of SEVEN7. Details are governed by our Terms and Conditions.
Who is allowed to drive the vehicle?
The vehicle may only be driven by persons listed in the rental agreement who hold a valid driver's license. Additional drivers must be registered in advance and, if necessary, subsequently added to the rental agreement.