Help centre
What happens if I violate my contractual obligations?
In case of breaches of contractual obligations (e.g., failure to report an accident to the police, incomplete damage report, driving under the influence of alcohol or drugs), the liability reduction may be completely or partially forfeited. In this case, you may be liable for the full amount of the damage incurred.
Does the liability reduction cover all damages?
No. Certain damages are excluded, for example, damage caused by incorrect refueling, improper loading, or gross negligence. For a complete overview, please refer to our terms and conditions and your rental agreement.
What is a reduction of liability?
A liability reduction limits your financial liability in the event of damage to a contractually agreed deductible, provided you comply with your contractual obligations and no exclusion applies.
Which insurance policies are included in the rental price?
Our vehicles are covered by third-party liability insurance and generally include basic comprehensive coverage. Please refer to the rental agreement and our terms and conditions for specific details and coverage details.