Help centre
What happens if I cancel at short notice or don't pick up the vehicle?
In the event of short-notice cancellation or no-show, a flat-rate compensation fee may apply for up to a certain number of rental days, in accordance with our terms and conditions. The exact deadlines and fees can be found in the terms and conditions.
When will I get my deposit back?
After the vehicle is returned and inspected, the deposit will be deducted from the final invoice. Any credit balance will be refunded according to the original payment method.
Do I need to pay a deposit or down payment?
Yes. A security deposit or down payment is usually required when renting a vehicle; the amount depends on the vehicle class, rental period, and payment method. This will be deducted from the final rental cost.
What payment methods does SEVEN7 accept?
Accepted payment methods may vary depending on the station and product. These typically include debit/credit cards, major credit cards, and – by prior arrangement – bank transfer or company invoice. Available payment methods are displayed in the online shop and at the station.
What does the rental price depend on?
The rental price depends primarily on the vehicle class, rental period, mileage package, and selected additional services. In our online shop, you can see all costs transparently before completing your booking. Our current price list is always the basis for all prices.