Help centre
Does my liability reduction apply to all identified damages?
The limitation of liability applies only to the agreed extent and may be voided in the case of certain violations. Whether and to what extent it applies is set out in your contract documents and our terms and conditions.
How are damages settled?
Damages will be settled according to the terms of the rental agreement and the general terms and conditions, e.g., based on repair invoices or expert reports. Compensation for diminished value and loss of use may also apply.
Why wasn't my deposit fully refunded?
In this case, outstanding charges – such as additional rental days, fuel, cleaning costs, or damages – were deducted from the security deposit. You can find the details in the final statement.