We generally hold your reservation for a certain period after the rental period begins (grace period). After this time, the vehicle may be rented out again. The exact terms and conditions regarding the grace period and any compensation for non-collection are set out in our General Terms and Conditions.

Yes. Regardless of whether you booked in-store, by phone, or by email, you can change your reservation – subject to availability – at our stations or via the contact methods listed in your confirmation. Please have your reservation or order number ready. We will inform you of any price changes before final confirmation.

In our online shop, you will be guided step-by-step through all required fields (e.g., name, address, contact details, rental period, vehicle class, billing information). For telephone or email reservations, we require the same information to process your booking correctly. (Please note that you will need a valid driver's license for vehicle pick-up.)

You are reserving a vehicle class, not a specific vehicle with a particular license plate. Images and example models are for guidance only. We will try to accommodate your preferences, but cannot guarantee specific models.

Yes. In the online shop, you can pay for your rental directly online – depending on the product and vehicle class – either in full or according to the payment terms displayed during the booking process. All costs are displayed transparently before you complete the booking.

You can book your vehicle in four ways:
1. directly via our online shop on the website,
2. by telephone,
3. via email or
4. In person at one of our stations.
In the online shop, you select the vehicle class, rental period, and mileage package, enter your details, and complete the booking using the offered payment method. You will then automatically receive a booking confirmation via email.